Click on any of the four categories for the answer to these questions.
Art Information: What art programs are acceptable for files? Can't I just increase the dpi to raise my resolution? It's best to work from the same vector based files as we do for shirt jobs. Why? Can I increase the dpi to raise my resolution? Is there a fee if my art needs corrected? What is the charge for you to create my art? Do we need white on clear products? Why do I need white on clear products? Do you print 4 color process? Is consecutive numbering available? Will you send a proof before my job is printed?
Ordering Information: Can I e-mail my order to you? When do I pay for my order and how? What if I need to cancel an order? Can I order a non-standard quantity? Do you have overruns/underruns? Is there a charge for halftones? What are the turnaround time for your products What are your delivery times? Are rush services available? What is your company guarantee?
Shipping Information: What are your shipping policies? Can you ship my order C. O. D. ?